Terms of Service
These terms govern your use of Lakehouse services. By using our platform, you agree to these terms. Please read them carefully.
Agreement to Terms: By accessing or using Lakehouse services, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using our services on behalf of an organization, you represent that you have the authority to bind that organization to these terms.
Service Description
Platform Overview
Lakehouse provides an enterprise knowledge management platform that enables organizations to upload, process, search, and retrieve information from their documents using AI-powered technology. Our services include document ingestion, vector search, semantic retrieval, and knowledge graph capabilities.
Service Availability
We strive to maintain 99.9% uptime for our services. Scheduled maintenance windows will be communicated in advance. For enterprise customers, specific SLA terms may be outlined in your service agreement.
API Access
API access is provided according to your subscription tier. API usage is subject to rate limits and fair use policies as specified in your plan. We reserve the right to throttle or suspend API access that negatively impacts service performance.
Service Modifications
We continuously improve our platform and may add, modify, or remove features. Material changes that affect your use of the service will be communicated with reasonable notice.
User Responsibilities
Account Security
You are responsible for maintaining the security of your account credentials. You must immediately notify us of any unauthorized access or security breaches. We recommend enabling multi-factor authentication for all accounts.
Accurate Information
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. Providing false information may result in account termination.
Authorized Users
You are responsible for all activities that occur under your account or by users you authorize. You must ensure all users comply with these terms and your organization's policies.
Compliance with Laws
You must comply with all applicable laws and regulations when using our services, including data protection, export control, and industry-specific regulations applicable to your business.
Acceptable Use Policy
Permitted Use
You may use LH42 for lawful business purposes in accordance with your subscription plan. This includes uploading, processing, and retrieving your organization's documents and data.
Content Standards
You are responsible for all content uploaded to the platform. Content must not violate any laws, infringe on intellectual property rights, or contain malware, viruses, or harmful code.
Prohibited Activities
You may not: (a) reverse engineer or attempt to extract source code, (b) use the service for competitive analysis, (c) share your account credentials, (d) resell or redistribute the service without authorization, (e) upload illegal or unauthorized content.
Resource Usage
You agree to use resources reasonably and not to engage in activities that degrade service performance for other users. We may implement usage limits to ensure fair access for all customers.
Prohibited Content & Activities
Illegal Content
You may not upload, process, or store any content that is illegal, promotes illegal activities, or violates applicable laws in your jurisdiction or ours.
Harmful Content
Content that promotes violence, harassment, discrimination, or hate speech is strictly prohibited. This includes content targeting individuals or groups based on protected characteristics.
Unauthorized Data
You may not upload content for which you do not have the necessary rights or permissions. This includes copyrighted material you are not authorized to use, personal data collected without consent, and confidential information belonging to third parties.
System Abuse
Attempting to probe, scan, or test system vulnerabilities, circumvent security measures, or interfere with service operations is strictly prohibited and may result in immediate termination and legal action.
Intellectual Property
Your Content
You retain all ownership rights to content you upload to LH42. By uploading content, you grant us a limited license to process, store, and display that content solely for the purpose of providing our services to you.
Our Platform
Lakehouse, including all software, algorithms, designs, and documentation, is our proprietary property protected by intellectual property laws. Your subscription provides a limited, non-exclusive license to use the service.
Feedback
If you provide feedback or suggestions about our services, you grant us the right to use such feedback without restriction or compensation. This helps us improve our platform for all customers.
Third-Party Components
Our service may include third-party software components. Use of such components is subject to their respective license terms, which we will make available upon request.
Limitation of Liability
Service Warranty
Our services are provided "as is" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
Liability Cap
To the maximum extent permitted by law, our total liability for any claims arising from your use of the service shall not exceed the fees you paid to us in the twelve months preceding the claim.
Consequential Damages
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, regardless of cause.
Force Majeure
We shall not be liable for failures or delays caused by circumstances beyond our reasonable control, including natural disasters, acts of government, network failures, or third-party service outages.
Termination
Termination by You
You may terminate your account at any time through your account settings or by contacting support. Upon termination, you will have 30 days to export your data before it is permanently deleted.
Termination by Us
We may suspend or terminate your account for violation of these terms, non-payment, or if required by law. For material breaches, we may terminate immediately. For other violations, we will provide notice when practicable.
Effect of Termination
Upon termination, your access to the service will cease, and we will delete your data in accordance with our data retention policies. Certain provisions of these terms survive termination.
Refunds
Refunds are handled according to your subscription agreement. Generally, fees are non-refundable except where required by law or as specifically stated in your service agreement.
Governing Law & Disputes
Governing Law
These terms are governed by the laws of Sweden, without regard to conflict of law principles. For customers in the European Union, mandatory consumer protection laws of your country of residence may also apply.
Dispute Resolution
We encourage you to contact us first to resolve any disputes. If we cannot resolve a dispute informally, you agree to submit to binding arbitration administered by the Stockholm Chamber of Commerce.
Class Action Waiver
To the extent permitted by law, you agree to resolve disputes with us on an individual basis and waive the right to participate in class actions or class-wide arbitration.
Jurisdiction
For any disputes not subject to arbitration, the courts of Stockholm, Sweden shall have exclusive jurisdiction. You consent to personal jurisdiction in these courts.
Changes to These Terms
We may update these terms from time to time. We will notify you of material changes by email or through the service at least 30 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the modified terms.
Questions about our terms?
Our legal team is happy to discuss any questions or concerns.